Resume
OBJECTIVE:
- User Interface Product Manager
- Customer Experience Product Manager
- Online Product Manager
- Online Project Manager
QUALIFICATIONS SUMMARY
Experienced Web Product Manager dedicated to turning user's needs into successful online products that effectively generate revenue.
Strengths include:
- Strategic Thinking and Planning
- Analytical Problem Solving
- Competitive Analysis
- Innovative Solutions
PROFESSIONAL EXPERIENCE
NETWORK COMMUNICATIONS, INC.
Product Manager, 2007–Present
- Brainstormed & implemented strategic initiatives that moved NCI Interactive into the top ten ComScore web properties in the real estate vertical.
- Responsible for the product/project management of real estate search web sites.
- Define new product strategy and features.
- Increased site conversion by 10% by launching a redesign of the company's flagship web site.
- Manage the development and implementation process with outside development firms.
- Helped define and managed the implementation of a web site SEO strategy that resulted in significantly higher search engine rankings.
EARTHLINK, INC.
Product Manager, 2004–2007
- Researched market, defined product, and lead team that built EarthLink's social book marking application, myFavorites. Product was launched using the Ruby-on-Rails development framework and went from prototype to launch in two months.
- Managed EarthLink's Really Simple Syndication (RSS) application, Reader, which enables a highly customizable news experience on the Start Page.
- Designed new platform that supported 150 portal co-brands; co-brands account for 50% of all EarthLink Start Page users.
- Achieved 28% increase in Travel channel revenue; obtained in a contract renegotiation.
- Achieved 300% increase in ad impressions in the Games channel; achieved via product redesign.
- Conceptualized and defined new features for first major redesign of EarthLink's Start Page in seven years.
Content Manager, 2003–2004
- Oversaw all work on the EarthLink Start Page content management system, including implementation, system updates, user access rights, and change request approvals.
- Served as product and project manager for the launch of the EarthLink Start Page tutorial.
- Coordinated monthly quality assurance audits of the EarthLink Start Page.
- Created and published the “Today at EarthLink” messages for the Start Page daily for four years.
Portal Producer, 2002–2003
- Responsible for project management of new product development efforts that included clarifying product requirements, setting project schedules, and leading project teams.
- Lead cross–functional project teams of graphic designers, web developers, and software engineers.
Product Development Coordinator, 2000–2002
- Lead project teams, defined project schedules, and clarified product requirements.
- Worked cross-departmentally to drive process improvements ranging from ordering office supplies to requesting product development resources.
ONEMAIN.COM
Saves Representative, 1999–2000
- Nationally recognized three times for retaining the highest percentage of customers.
- Responsible for resolving customer issues in an effort to retain customer accounts.
THEGRID.NET
Customer Service Representative, 1998–1999
- Selected to start a new department of elite representatives called the Saves Group.
- Sold and set-up new Internet access service and assisted customers with billing issues.
SPECIAL SKILLS
- Developing Successful Project Requirements (Glenridge Consulting Group)
- Finance and Accounting for Non–Financial Managers (Georgia Tech)
- Proficient with Microsoft Office Suite and Visio
- Expert knowledge of the Windows and Macintosh Operating Systems
- Ability to create visual documentation: wireframes and web site mock–ups
- Ability to build web sites from scratch using Web Standards compliant coding methodologies
EDUCATION
- B.S. Biological Science— California State University – Fresno, CA
- Diploma in Web Design — Art Institute of Atlanta – Atlanta, GA (August 2010)
CERTIFICATIONS/AWARDS
- M.V.P. Award at EarthLink Q2–2007
- Certified Scrum Master (Scrum Alliance) Q1–2007
- Project Management Professional (PMP) Certification Course Q2–2008
